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Insurance FAQs
Health insurance questions answered.
Twenty questions people actually ask, answered in plain language: how to shop, when you can enroll, how to use the plan you have, and what you pay along the way.
Insurance answers depend on where you live, which plan you are looking at, and what your household looks like. The answers below cover the rules that apply broadly. For anything specific to a plan you are considering or already have, check the plan documents or talk with a licensed agent.
Group 01
Shopping for coverage
What it costs to get help, where to buy, and how to tell whether a plan fits before you enroll.
Does it cost anything to shop for a plan with My Live Health?
What is the difference between a marketplace plan and an off-exchange plan?
How do I know whether a plan covers my doctor and my prescriptions?
What is the difference between an HMO, PPO, EPO, and POS plan?
Are short-term plans the same as regular health insurance?
Group 02
Enrollment periods and deadlines
When you can enroll, when you cannot, and what opens a window outside the usual dates.
When is Open Enrollment for ACA marketplace plans?
What is a qualifying life event and how long do I have to act?
When can I enroll in Medicare?
Can I apply for Medicaid or CHIP at any time of year?
When can I sign up for the health plan offered by my job?
Group 03
Using your plan
Networks, referrals, approvals, and what to do when care does not go to plan.
What does in network mean, and why does it matter so much?
Do I need a referral to see a specialist?
What is prior authorization?
What preventive care is covered at no cost?
What happens if I need emergency care or end up out of network?
Group 04
Costs and billing
The words on every plan summary, translated, plus what to do when a bill shows up.
What do deductible, copay, coinsurance, and out-of-pocket maximum mean?
Is a low premium always the cheapest plan?
What is a premium tax credit and how do I get it?
What are cost-sharing reductions?
What happens if I miss a premium payment, and why did I get a bill after my visit?
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Before you decide
Two things worth checking every year.
Plans change more often than people expect, and the changes are easy to miss if you let coverage renew on its own.
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