Built to be used by everyone.

Last updated August 17, 2026

Our commitment

My Live Health LLC is committed to making mylivehealth.com usable by as many people as possible, including people who use screen readers, screen magnifiers, speech input, switch devices, or a keyboard alone, and people who need captions, high contrast, or simply more time.

We work toward conformance with the Web Content Accessibility Guidelines, version 2.1, at Level AA. That is the standard we design and test against. Accessibility is not a project that finishes, so we treat it as ongoing maintenance rather than a box that gets checked.

What we build in

• A skip link at the top of every page so keyboard users can jump straight to the main content.
• Semantic landmarks and a single, meaningful heading structure on each page, so screen reader users can navigate by heading.
• Every control reachable and operable with the keyboard, with a focus indicator you can actually see.
• Form fields with real labels, error messages tied to the field they describe, and instructions written before the field rather than after it.
• Text and interface colors chosen to meet contrast requirements, and information never carried by color alone.
• Text alternatives for images that carry meaning, and no alternative text on images that are purely decorative.
• Layouts that reflow when you zoom to 200 percent or use a small screen, without horizontal scrolling or lost content.
• No time limits on reading, and no motion that starts on its own and cannot be stopped.

Where we know there are gaps

Parts of the experience come from other organizations. Plan documents, summaries of benefits, provider directories, and drug lists are produced by insurance companies, and documents published as PDFs are not always tagged for screen readers. Third party tools and government sites we link to have their own accessibility statements and their own timelines.

We cannot rewrite another organization's document, but we can always get you the information inside it. Call us and an agent will read it to you, summarize it, or arrange an accessible copy.

Information in other formats

At no cost to you, we can provide the information on this site and the plan information we discuss with you in large print, in audio, in accessible electronic formats, or read aloud over the phone. We can also arrange a qualified sign language interpreter for a conversation with an agent. These aids and services are free, and asking for them has no effect on the plans you are shown or the price you are quoted.

To request one, call (833) 741-1902 or email contact@mylivehealth.com. If you are deaf, hard of hearing, or have a speech disability, you can reach us through your preferred relay service, including 711.

Help from your own device

Some of the most useful adjustments are already on the device you are reading this on. Browsers zoom with the keyboard and let you set a minimum font size. Every major operating system includes a built-in screen reader, a magnifier, high contrast and dark modes, a setting to reduce motion, and voice control. This site is built to respect those settings rather than override them.

Telling us about a problem

If you run into a barrier, please tell us. Include the address of the page, what you were trying to do, what happened, and the browser and assistive technology you were using if you know them. Send it to contact@mylivehealth.com, call (833) 741-1902, or use the contact page. We aim to acknowledge accessibility reports within two business days and to tell you what we plan to do about it.

If you believe you were denied service or treated differently because of a disability, that is a civil rights matter and there is a separate process for it. See the non-discrimination notice, which explains how to file with us and with the U.S. Department of Health and Human Services, Office for Civil Rights.