Contact us
Get in touch.
Call, email, or send a message. Licensed agents can answer plan questions at no cost to you, and members can reach support for benefits, claims, and billing.
Three ways to reach us
Pick whichever is easiest.
01 Phone
Call us
The fastest way to get a plan question answered. If you already have coverage, use the number on your member ID card instead so you reach your plan directly.
02 Email
Email us
Good for questions that are not urgent. Please do not include medical details, your Social Security number, or your member ID in an email.
03 Message
Send a message
Tell us what you need and how to reach you. Messages go to a licensed agent and we reply within one to two business days.
By plan type
Reach the right team the first time.
Where your question goes depends on the coverage it is about. Choose the description that fits you.
A licensed agent can compare plans with you at no cost. Have your ZIP code, household size, and estimated household income ready, plus any doctors or prescriptions you want to keep.
For questions about your own benefits, claims, or billing, call the member services number printed on your ID card. That line routes to the team for your specific plan. You can also handle most requests in your member account.
Medicare questions get their own path because enrollment periods and plan rules differ. For questions about original Medicare, eligibility, or your Medicare number, you can also reach Medicare directly at 1-800-MEDICARE, 24 hours a day, 7 days a week.
We can help you understand the program and what to do next, but only your state Medicaid agency can decide whether you qualify or act on an application. Start with your state program page, then call us if you need help comparing other options.
Group coverage, broker appointments, and provider questions are handled by separate teams. Use the form on this page and name your group size or agency so it reaches the right people the first time.
Message us
Send us a message.
Share as much detail as you can, but leave out medical information, your Social Security number, and your full member ID. By giving us your phone number you agree that My Live Health LLC may call or text you back at (833) 741-1902 about your question. Message and data rates may apply, and you can ask us to stop at any time.
Need to report suspected fraud or file a formal complaint? Use the fraud, waste and abuse page or the grievance and appeal process so your report is handled under the right rules.
Hours and mail
When you will hear back.
Support hours
- Licensed agents
- Monday through Friday during business hours, with extended hours in the fall Open Enrollment Period
- Messages and email
- Answered within one to two business days
- After hours
- Leave your name and number and an agent calls you back on the next business day
- Member services
- Hours are printed on your member ID card and vary by plan
By mail
Send claim forms, appeals, and other written requests to the mailing address printed on your member ID card or in your plan documents. That address routes your paperwork to the team that administers your plan, which is faster than any general address.
For privacy requests, follow the instructions in the privacy center. For coverage decisions you disagree with, see external review.